What we do

Returns Management

Your strategy for managing returns should be just as important as your strategy for sales. An effortless returns process is so important for ecommerce brands and can make the difference between impressing your customers and retaining their business or scaring them off completely. Jigsaw Fulfilment has got you covered.

They’ll return if you make returns easy

With the explosion of ecommerce, returns management (or reverse logistics as it’s also known) is becoming increasingly important.

Plus, with at least 30% of all products ordered online being returned, compared to only 8.89% in bricks and mortar stores, many online brands are coming to grips with the reality that if they do not offer a good returns policy, they risk losing a sale.

Treating your returns management as an afterthought to your fulfilment operation could leave you with a competitive disadvantage. Managing returns successfully could improve customer loyalty and retention and effective inventory management.

Returns management the easy way

With Jigsaw Fulfilment, processing a return couldn’t be more straightforward. You can choose to manage this process yourself through our online dashboard or we can do it for you at Jigsaw Fulfilment HQ.
If the customer has returned the dispatch note sent with the system – we can scan the barcode to return the order to the system.
If the customer has not returned the original dispatch note, we can still search by order number, name or postcode, making the returns process quick and efficient.
By default the reason for return is set up as “unwanted” or “faulty” – but we can easily add further return reasons based on your business.

7 tips for successful ecommerce returns management for more on this subject.

If you’d like to know more about how our returns management works hand-in-hand with our order fulfilment services, send us a message or give us a call. We’re a 3PL, ready and waiting to work with you on all aspects of fulfilment for your ecommerce business.